Returns Policy:

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To return an item, please contact us by emailing avagknits@outlook.com

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We hope you will be entirely satisfied by your Ava G Knits product but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first.

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Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.

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Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.

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We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. 

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You will be billed for postage of any exchange items, before the item is sent.

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Custom orders

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Once you have approved a custom order, measurements or colour choice, you cannot return or exchange your custom Ava G Knits product.